Shipment

How long does it take for my package to arrive?
Within the Netherlands and Belgium, you will receive your package within 1-3 working days. For other countries, please allow approximately 3-7 days.

Please note, this is an estimate and not a guarantee. It can always happen that the package takes a little longer due to busy times at the shipping company. Of course, we do our best to deliver your beautiful purchases as quickly as possible! 

Here is an overview by country:

Can I choose a delivery date and time slot for my order?
Unfortunately, it is not possible to choose a delivery date and time slot when placing your order. We work with a small dedicated team, and we ship your order as quickly as we can!

PS Are you placing a large order with multiple products at once? Or are you ordering one of our largest lamps? These are shipped on a pallet via Dachser, and you can choose your own day and time slot. They will call you to schedule an appointment.

What are your shipping methods?
We have two shipping methods, depending on the size of your order. All “regular” packages are shipped via UPS, which we have chosen for their excellent service. Are you ordering a large number of products or one of our largest lamps? Then your order will be shipped via Dachser, on a pallet. The costs for this are obviously higher than for regular packages. 

It's taking a long time for my order to arrive, what can I do?
Is it taking longer than four working days for your package to arrive (Netherlands)? We always recommend checking the tracking of your package.

If it has not yet been shipped, we are still preparing your order for shipment. If your package has been in the sorting process for a while, please send us an email at web@zenzahome.com with your order number.

If the package is marked as delivered but you have not received anything, please check your mailbox for a note from the courier.

What happens to my order if I am not home during delivery?
Of course, it can happen that you are not at home during the delivery. UPS will leave a note in your mailbox with information on how to retrieve your package. The package may be with your neighbors, or they may attempt to deliver it again the next day. If it is unsuccessful after two attempts, your package will be brought to a nearby UPS point.

If your order is shipped via Dachser, they work by appointment, so it is important that you are home at the agreed time. If you cannot make it, please contact them as soon as possible.

Can I have my package delivered to someone else?
Of course! If you want your package delivered to someone else, enter your own address under the billing address in the checkout, and the recipient's address under the 'shipping address'. We will send the tracking code to you so that you can follow when it arrives.