Customer service: opened

F.A.Q. for B2B

To become a dealer

Welcome, we would like to meet you as a new Zenza dealer!

To become a dealer, we ask you to register first here 

As soon as we have received all information from you, your application will be assessed.

Of course that takes some time to check, usually one or two days.

As soon as this is approved, you will receive an email from us and a login from us immediately.

Then you can see all purchase prices on the site and can go shopping online.

We only allow resellers and professionals working in the interior design industry as our B2B customers.

 

Can architects and stylists also buy from Zenza?

This is possible, because you then ultimately also resell the products to your customer / client.

We enjoy working together for large and small special assignments. We have also been able to do this many times!

Producing large numbers is no problem, we have a very large team of expert craftsmen ready.

It is even possible to have your own designs executed by us, or to adapt existing Zenza designs in consultation with us, so that they are suitable for the project you are working on.

We can also make completely new designs and think along.

To  achieve a beautiful result together with you is a pleasure for us.

For a first collaboration, a minimum order amount of 500 euro applies.

 

Payment for customers outside The Netherlands

If you have placed your order in the webshop, you will first receive a proforma invoice.

The shipping costs are also stated for shipments within the EU, completely clear and transparent regarding all costs.

Then you will transfer that amount to us and after we have received the payment we can start packing and sending your beautiful items.

If everything is in stock and payment is received quickly, this can be done within a few days.

If certain items are temporarily out of stock, we will send them to you as soon as possible when the stock is replenished.

For the EU countries this is at our expense.

If you live outside the EU, it is often better and cheaper to have the package picked up yourself and use your own carrier.

 

Payment  for customers within The Netherlands

If you have placed an order in the webshop for the first time, you will receive a proforma invoice.

The shipping costs are also stated on the invoice, completely clear and transparent with regard to all costs.

Then you will transfer that amount to us and after we have received the payment we can start packing and sending your beautiful items.

If everything is in stock and payment is received quickly, this can be done within a few days.

If certain items are temporarily out of stock, we will send them to you as soon as possible when the stock is replenished.

That will of course be at our expense.

Once you are a regular customer with us, you can pay afterwards.

The term for this is 14 days.

 

Is there a minimum order amount?

For the first time you buy from us, there is, only 500, - euros (ex VAT for NL and no VAT outside NL)

We do this because we believe that our products reinforce each other and it is better to put several, similar items together in a store.

The styling will then improve, which will increase sales.

Isn't that what we want from both sides ?!

After the first time, if you are already a customer and are going to order additional items, there is no longer a minimum amount.

 

How can I know the delivery time?

Delivery times are not stated on the proforma invoice, but we state these in the e-mail with which the proforma is sent.

This way you always know when to expect your products.

We have a lot in stock, but it is impossible to always have everything at home.

Sometimes an article suddenly sells very fast, by an influencer who posts something on social media, for example.

Or by a large order for a project, requiring huge numbers of the same items.

These circumstances cause temporary gaps in the stock in the warehouse, but your back orders will be sent at our expense (only within the EU) as soon as the stock is back in.

The pandemic is currently causing a lot of congestion in the ports, there is a shortage of empty containers in certain parts of the world.

We will all have to have a little flexibility with this.

 

Didn't receive a confirmation email after placing an order?

How strange, that should happen.

It is best to just send an email to sales@zenzahome.com so that we immediately look at it and solve it.

 

And if there are complaints?

We find it very annoying if there are complaints and that is why we would like to hear about it as soon as possible.

If something is wrong with a product, we would like to see photos of it.

That helps us find solutions together with you and make improvements in the future.

The condition for handling complaints is that they are reported to us within 8 days of receipt.

 

A damaged package or pallet has been delivered

How annoying, you can assume that we will send everything to you well packaged and protected from our warehouse.

Unfortunately, everything can still go wrong along the way.

Transporters often work under time pressure and are not so careful with our “fragile” stickers.

If the package does not look intact or even damaged, it is better to report this immediately on the form of the carrier who will have you signed for receipt.

If a damaged package has already been delivered to you, we would like to receive photos of the unopened package.

This is proof that the cause was the transport and not Zenza itself.

And then we can also report this to the carrier from our side.

 

Is there a free order amount within The Netherlands ?

Yes, if you place an order that is higher than 750, - euro (ex VAT), you will not be charged any coat costs, we will take care of that.

If you want to avoid shipping costs for smaller orders, you can also pick up your order at our warehouse in Aalsmeer.

It is then much more convenient for us and also for yourself if you place the order in advance.

Then we have the time to prepare everything neatly.

Then when you come, it will all be handled quickly.

 

Is there a free order amount for countries in the EU or worldwide?

We have customers worldwide, from Rio de Janeiro to Japan and from Norway to South Africa, so how cool is that, isn't it?

Therefore, unfortunately, we cannot work with free shipping costs.

The freight costs per pallet vary so much, we simply cannot state a fixed minimum order amount for that.

What many companies do is increase the prices of the products, so that the freight costs - which are then said to be free - can be paid from them.

We do not think that is so fair and have therefore opted to pass on the real costs, transparent for everyone.

We calculate the freight costs based on the volume of the pallet and the distance from the Netherlands to your company.

If you want to have a parcel sent by us within the Netherlands, it will be free from 750, - ex VAT.

Some carriers can sometimes deliver cheaper to a certain country than others.

That is why we always look for the most favourable price for your shipment.


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